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• The Academy of Services is dedicated to professional training, in particular in the conception and the support of services projects and Corporate University. It is also committed to skills development of management and services, such as Customer Relationship Management and Sales.
The Academy of Services is a subsidiary of Accor Services, worldwide leader in the service sector.
With 4 600 collaborators, 430 000 customers, Accor Services spans 40 countries across the 5 continents and had a turnover of 978 M€ for 2008.
www.academieduservice.com
• Buy.O Group, international consulting company, is specialized in improving companies’ performance through their customers, suppliers and partners.
Buy.O Group draws on 3 areas of expertise: Supplier and Purchasing Performance, Customer Capital Development (through its subsidiary Cymbi.O) as well as Strategic Partnership Creation, to support its clients in implementing new strategies, managing change and supporting operational projects.
www.buyo-group.com
Nowadays, several projects have been born due to companies’ transformation towards a service oriented approach. Such projects are for example, implementing a Purchasing Shared Service Center at a corporate level, or developing customer services in which all the company’s stakeholders (clients, suppliers and partners) are involved.
Thanks to this partnership, Buy.O Group will benefit from both the expertise and the teams of the Academy of Services, to enhance its offer and ability to support public and private companies in their transformation regarding services.
This collaboration will, for instance, enable the integration of innovative service strategies into the strategies of relations with suppliers, clients and partners, which are set out by Buy.O.
Furthermore it will allow Buy.O and The Academy of Services to support both purchasing teams and customers service teams to better define and sell their service offer and also to train their collaborators to be more service oriented.
For The Academy of Services, this partnership provides the opportunity to incorporate the external resources approach into its services projects, where both internal and external players are involved.
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